FAQs
If you have any other questions, you can always reach us at sales@bullionnow.com.au
Buying
Bullion Now offers a full complement of services to assist our clients, including buying, selling, self-managed superannuation support and vaulting. Whether you are an experienced investor or considering making your first purchase, our experienced team offers genuine guidance individually tailored to all clients.
Bullion Now offers our clients a range of gold, silver and platinum group bullion grade products from internationally recognised mints, as well a range of collectable numismatic items. We also offer palladium and rhodium products as they become available.
Investment grade products range in size from fractions of an ounce, to grams, to kilos. Bars may be cast or feature minted designs and presented loose or in Certicards. Coins may be legal tender or generic ‘rounds’ and sold loose or in display capsules, in tubes, rolls, or in ‘monster boxes.’ Such details are reflected in a difference in the retail prices between similar products and comprise what is commonly referred to as the ‘premium’.
The premium paid does not generally influence the buyback value of bullion products, as retail products are assayed at bullion grade value (commonly referred to as the ‘chart’ or ‘metal’ or ‘spot’ price), which remains the same across the range of products. Bullion Now offers the opportunity to purchase bullion through our low premium product range and our Unallocated and Allocated programs, as alternatives to high retail premium options.
We encourage you to visit our showroom, explore our website and contact us for assistance in selecting which products or programs are best suited to your needs and interests.
Live pricing on our website allows our customers to purchase 24 hours a day, 7 days a week.
We also have a showroom located in the heart of Melbourne’s CBD financial district where we welcome you to visit during business hours. No appointment is necessary, but it is advised if you intend on collecting a lot of your products from our Allocated program or have more than a simple transaction in mind. Please call 1300 84 84 10 to make an appointment.
Yes, if you are authorised to do so and your SMSF has an account set up with Bullion Now. Please see our SMSF page for more details.
No, you can order as little or as much as you like, subject to product availability. Some products are available for bulk purchase and have a suitably reduced premium.
Once your order has been received and paid in full, it will be processed by our logistics staff and be sent in the next dispatch run via Toll, AusPost or FedEx. Dispatch days are currently Monday, Tuesday and Thursday (we don’t ship on Fridays or over public holiday zones so that your product is not held up in transport depots). The actual time for transit then depends on the individual carrier and how far away you are from Melbourne.
NOTE: If the value of your order to be shipped is $5,000 or greater you will be required to provide us with suitable photo ID before shipment.
Payments
Payment is required to clear into our account within 2 business days of confirming your order, via one of our accepted payment methods. See more information on our Payment Methods page.
We accept bank transfers, RTGS (real time gross settlement) and cash in our showroom, in AUD only.
If your bank has OSKO or PayID, you can make an in-store bank transfer. If using PayID, please use our ABN to connect to us via your app. [ABN = 50 629 016 468]
We do not accept cheques, either personal or bank cheques.
PayPal is no longer available as a payment method.
See more information on our Payment Methods page.
Yes, but if you cancel your order your deposit will not be refunded and your order will be subject to our Market Loss policy; that is, you will be liable for any difference between the value based on the spot price of the metal at the time of placing your order, and the value at the time of cancellation (market loss). Market losses may exceed the deposit you have paid. Any market gains will be forfeit. You may also be charged a cancellation fee. Failure to pay the market loss will result in the amount owed being sent for collection.
Delivery
Yes. We ship domestically (Australia) and internationally (to non-sanctioned countries).
In the shopping cart checkout section, you can calculate the amount needed to be charged for shipping (based on weight). There may be times when the online store will not do this e.g., a very heavy or high value package, or some overseas locations. If an amount is not given, please contact us at sales@bullionnow.com.au, let us know what you’re ordering and in what quantity and we’ll get back to you ASAP with a shipping fee.
Your order will be registered with a tracking number, insured, and require your signature to collect, so please ensure your order details match your identification. For packages of $5,000 or greater in value you will be required to provide us with suitable photo ID before your parcel can be dispatched.
We can send to your home, to your P.O Box or even to your workplace. Your payment must be cleared, and we need to receive any required identification documents before your order is sent to you.
See more information on our Secure Delivery page.
We offer delivery rates based on the weight of your order.
Within Australia, delivery costs for parcels (including packaging) are:
- under 1kg: $17.50
- 1kg to 3kg: $25.00
- 3kg to 5kg: $30.00
- Over 5kg: requires a shipping quote
Some products require individual parcel packaging and may incur extra charges.
Internationally, charges start from $45 and increase based on weight. Please understand that shipping internationally is more expensive for us than the ship domestically. We have done our best to minimise the shipping costs as much as possible.
NOTE: International customers are responsible for any import duties/taxes charged by 3rd parties.
Bullion Now offers our customers free temporary storage (also known as allocated storage) for up to 3 months to allow you to accumulate your orders and save on delivery costs by sending them all out together.
Choose the “Free Storage (3 months)” option at the checkout to have your order put into temporary storage.
When it comes time to have your orders shipped out, it is preferable if you contact the customer service team via email or phone so they can combine all your desired orders (please itemise them in correspondence) and then send you the appropriate shipping charge for payment.
(If you select shipping for a new order and then ask for other orders to be combined as well, this can result in delays while we determine combined shipping charges vs weights and any additional charges etc).
Once a combined shipping order has been created, any additional combined shipping requests will need to be considered as a separate instruction and charge.
Storage
Yes. We offer a range of storage options to help you securely invest in bullion. We offer temporary free storage (for the first 3 months for your order held in storage) and other longer term storage options for new purchases, which will incur storage fees (after the 3 month free duration has expired).
Your purchases are stored in our vault, located on our premises, protected by our security and insurance. You are welcome to visit during business hours (with an appointment so we can be ready for you) and we can provide you access to your holdings.
Bullion Now offers a variety of storage options to suit your needs and preferences:
- We have a 3-month free storage option to allow you to build orders for combined shipping and save on delivery fees.
- Our Unallocated program allows you to purchase bullion without needing to arrange shipping or storage. Please contact us for more information or pricing.
Storage at Bullion Now offers more than security. If we are storing your metal, you can conveniently sell your bullion without having to arrange delivery or transporting it to us. Our storage options are suitable for compliance with self-managed superfund regulations, allowing you to conveniently purchase and store without transporting or shipping costs.
Please contact us for more information or pricing. To open a storage account, you will need to provide identification as outlined in the identification guidelines.
See more information on our Secure Storage page.
Note: We no longer accept your privately held items for storage, even if previously purchased from BN. Once they leave our premises, we do not accept them back for storage.
Bullion Now offers 3 months free storage on your purchase to allow you to save on shipping fees, however, when items are left in storage for over 3 months, it will attract a storage fee.
Storage will be charged annually for the financial period of 1st July to 30th June. For storage fees applicable during the financial year, the fees will be on a pro-rata basis up to 30th June.
Fees are the greater of:
- 0.6% per annum based on the metal value of items in storage (plus GST); or
- $60 per annum (plus GST)
Storage fees are not refundable.
Customers will receive a monthly email to advise if their invoices in storage are about to go past the 3 month free zone.
Buy Backs
Individuals are welcome to bring in their bullion to sell to us in accordance with the listed requirements. Business customers are on a case by case basis and the requirements and/or amounts paid may differ from those offered to individuals.
Selling your bullion is easy. Simply come into our showroom with your metal and provide your identification. We will test the metal with technology that does not damage the metal and takes less than a minute.
You can either provide your bank details for a same day transfer of payment, or we can offer you cash if you prefer. For large buybacks that will take longer to test, or if you require cash payments over $5,000, we encourage you to contact us so we can prepare space and resources prior to your arrival.
If your bullion is stored with us and we have your permission to access your vault or if you are selling Unallocated, you can request a buyback in an email or phone call. Buy back prices are locked in during business hours only. We will confirm the buy back price ASAP after receiving your correspondence.
If you are interstate and would like to send your metal to us, please contact us to discuss how we can help you sell your bullion.
We always buy back any products that we sell with the exception of gold and silver granules due to the difficulty of testing each granule for purity. We also buy gold and silver bullion that is assayed with the mint, weight and bullion grade purity clearly stamped and verified with testing.
Bullion metal that tests determine are a lesser weight or purity than the assay, are considered as scrap. Bars or coins that are misshapen, defaced or clipped are also considered scrap. Bullion Now does not purchase scrap or jewellery but welcome you to contact us for reputable referrals.
We are able to buy back some numismatic items and platinum group metals on application.
Yes, we pay 100% of spot price! To our knowledge, that’s the best in the business. There are a few caveats, so see below.
GOLD: We pay 100% of spot (bid price) for up to a combined weight of 50oz per person, per week. Any extra will be purchased at a percentage below spot price, set at Bullion Now’s discretion on the day.
The individual size of each bar/coin cannot be larger than 100g. Buying individual items larger than 100g will be at a percentage below spot price, set at Bullion Now’s discretion on the day.
All non-pure gold coins, including Legal Tender gold coins that incur GST (e.g. $200 Australian Gold Coin) will be purchased at 95% of spot including GST.
SILVER: We pay 100% of spot (bid price) for up to a combined weight of 50kg per person, per week. Any extra will be purchased at a percentage below spot price, set at Bullion Now’s discretion on the day.
The individual size of each bar/coin cannot be larger than 100oz. Buying individual items larger than 100oz will be at a percentage below spot price, set at Bullion Now’s discretion on the day.
Non pure silver coins that incur GST (e.g. pre decimal silver coins) will be purchased at 90% of spot including GST.
PLATINUM: We pay 100% of spot ( bid price) for up to a combined weight of 50oz per person, per week. Any extra will be purchased at a percentage below spot price, set at Bullion Now’s discretion on the day.
The individual size of each bar/coin cannot be larger than 100g. Buying individual items larger than 100g will be at a percentage below spot price, set at Bullion Now’s discretion on the day.
PALLADIUM*: We pay 90% of spot (bid price, inclusive of GST) for up to a combined weight of 5oz per person, per week. Any extra will be purchased at a lesser percentage, set at Bullion Now’s discretion on the day.
The individual size of each bar/coin cannot be larger than 1oz. Buying individual items larger than 1oz will be at a lesser percentage, set at Bullion Now’s discretion on the day.
RHODIUM*: We pay 50% of spot (bid price, inclusive of GST) for up to a combined weight of 5oz per person, per week. Any extra will be purchased at a lesser percentage, set at Bullion Now’s discretion on the day.
The individual size of each bar/coin cannot be larger than 1oz. Buying individual items larger than 1oz will be at a lesser percentage, set at Bullion Now’s discretion on the day.
* Bullion Now reserves the right to vary or refuse purchases of Rhodium and Palladium at it’s sole discretion.
We pay cash for buybacks under $5,000, subject to availability. EFT is the default method of payment for all other buybacks, however cash can be arranged upon request. EFT payments can take up to 3 business days to be processed and received into your bank account depending on which financial institution you bank with. Please contact us if your payment is delayed beyond this timeframe. Payment cannot be made to foreign bank accounts.
Investor Programs
In addition to traditional storage and retail purchases, Bullion Now offers a range of alternative options to help tailor bullion investments to your preferences. Our Allocated program rewards regular investors with free storage for 3 months and the opportunity to save on shipping. Longer term storage will incur a storage fee.
The Temporary Free Storage program is for those who make regular purchases and wish to save on shipping and storage costs. Any retail product can be stored free for up to 3 months by selecting this option in store or in the online checkout procedure. This applies to both small and bulk purchases of bullion.
The Unallocated program allows you to purchase bullion without having to purchase retail products or consider storage, allowing you to purchase as close to the spot price as possible. It works a bit like a ‘quantity voucher’ (as opposed to a value voucher) which can be sold back or redeemed for physical product later. Our Unallocated metals are 100% backed by physical product.
For a detailed explanation of the features and benefits, visit our Videos page where we have a number of videos talking through the unallocated program.
YouTube
A refresher on our UNALLOCATED
The PERFECT case for our Unallocated Program
Buy Gold & Silver ONLINE for SPOT PRICE! - Bullion Now Unallocated Program
Unallocated Program - Your Questions Answered
How To Buy Gold At SPOT PRICE - Our Unallocated Program
Conveniently bought and sold online, saving on retail premiums and eliminating storage fees are clear benefits of buying Unallocated. The ability to buy small increments over time, building up to a purchase of a physical bar is a less obvious benefit of the Unallocated program that makes it useful for those who ultimately prefer to purchase physical products. For example, you can buy Unallocated gold a few grams at a time, minimising your exposure to market fluctuations, and when you have saved enough, you can ‘redeem’ your individual grams to buy a larger sized bar.
Identification
If you are purchasing in person, we do not require photo identification from you if your purchase total is less than $5,000 per day.
Bullion Now will ask you to provide government issued photo identification (Driver’s Licence, Passport, etc) in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) when you purchase $5,000 or more per day or if you are having a parcel shipped to you with a value of $5,000 or greater .
We also require I.D. when you open a storage or Unallocated account.
Bullion Now will ask to sight I.D. when you collect an order, as an added measure of security for your purchase.
We require identification for all buy backs from customers, regardless of dollar amount.
Your personal information is required to purchase from the website. Your account details must match your identification details, as deliveries and collections will require your signature.
Your personal information is stored with the same security that protects our bullion and will be securely destroyed after seven years.
If you are visiting our showroom, we can create a copy from any original document for you. Alternatively, you can email a certified copy of a valid form of identification to sales@bullionnow.com.au or send your documents by registered post to PO Box 266 FLINDERS LANE VIC 8009.
If you are purchasing for your self-managed superfund or for a company, please visit our Self Managed Super Fund page for a complete list of required documents.
Cart Quick View
My Account